Refund policy

Refund & Return Policy

We do not accept returns or refunds for products that are correctly supplied, undamaged, and as described in the product listing. All sales are considered final once the order has been processed and delivered.

Defective, Damaged, or Incorrect Products

Please inspect your order immediately upon receiving it. If you receive a product that is defective, damaged, or different from the product you ordered, please contact us at vendozashop88@gmail.com as soon as possible.

If the issue is verified and confirmed by our team, we will provide a full refund for the affected product. The refund will be issued to the original payment method.

To help us process your claim, please provide your order number and clear photographs or other evidence showing the defect, damage, or incorrect product.

Non-Refundable Orders

Refunds will not be provided for:

Change of mind or personal preference.
Incorrect size, color, or selection made by the customer.
Products that have been used, worn, damaged, or altered by the customer.
Orders where the product was delivered correctly and matches the description.
Any other reason unrelated to a defective, damaged, or incorrectly supplied product.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return or refund, including perishable goods, customized or personalized products, personal care goods, hazardous materials, flammable liquids, and gases, except where the product is defective, damaged, or incorrectly supplied.

Sale items and gift cards are also non-refundable, except where required by applicable law.

Exchanges

We do not offer exchanges. If you receive a defective, damaged, or incorrect product, please contact us at vendozashop88@gmail.com. If the issue is verified, you will be eligible for a full refund.

European Union 14-Day Cooling-Off Period

If applicable law provides consumers in the European Union with a statutory right to cancel an order within 14 days, nothing in this policy is intended to limit or exclude those legal rights. Any applicable statutory consumer rights will be honored in accordance with the law.